Posted: Wednesday, December 27, 2017 8:01 AM
Credit and Collection Supervisor Requirements and Responsibilities Responsible for the activities and operations in the credit and collections department. Oversees the solicitation for payment on all accounts. Investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Supervises staff in an organization characterized by highly transactional processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 5+ years experience in the related area as an individual contributor. Responsibilities: Oversee team of 5 collectors, including on-the-job training and coaching. Review training processes to identify efficiencies and drive improvement. Ensure staff is meeting production goals, complying with company standards and federal collection laws and performing the essential functions of their position. Prepare reports for management showing the progress of staffs collection efforts. Review delinquent accounts to prioritize which customers to contact for collection of overdue accounts. Authorize or refer accounts to manager for possible service interruption and/or legal action. Assist subordinates with collection activities in difficult cases. Coach team on collection psychology and strategies to ensure every collector utilizes the most successful communication method(s), including verbal and written demands for payment. Assign workloads and manage schedules to ensure timely collection of receivables. Collect on specific accounts as-needed. Process credits in billing system. Align priorities and efforts with Sales account managers and billing team. Handle escalated issues presented by management. Help manage daily operations for credit, collections and cash apps. Develop processes and procedures for evaluating customer financials and setting or changing credit limits. Develop, implement and administer new credit procedures working to continually improve process efficiencies. Develop sound, acceptable credit policies Qualifications/Requirements: Bachelors Degree in business, finance or accounting and/or relevant work experience combined with education. 5+ years related commercial Accounts Receivable, Credit & Collections experience with 3+ years in management. Strong interpersonal, communication and written skills. Ability to read and understand financial statements and identify credit risk factors. Strong working knowledge of industry best practices in related area. High level of integrity and dependability with a strong sense of urgency and results-oriented. Proficient in Microsoft Office.
• Location: East Bay, San Ramon
• Post ID: 92227452 eastbay