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Posted: Sunday, November 26, 2017 12:06 AM

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DESCRIPTION
The Administrative Assistant works directly with Site Coordinators to support clients, schedule appointments, and maintain site flow. This position can be paired with the Intake Specialist position.

Responsibilities:
● Answer phone calls and questions related to VITA processing such as general eligibility, required documentation, and walk-in and appointment hours.
● Use scheduling software to set up and manage appointments for clients.
● Make confirmation calls to clients one day prior to their appointments.
● Answer all client questions.
● Encourage clients to save a portion of their refund as a savings bond or in a savings account or safe and secure prepaid debit card.
· Maintain confidentiality of taxpayer information.
· Ensure no compensation of any kind is accepted for volunteer services provided.

Requirements:
● Pass the Standard of Conduct and Intake/Interview & Quality Review certifications through Link and Learn.
● Strong verbal communication skills.
● Good interpersonal skills and comfort with a wide range of people.
● Read all communications and updates on tax requirements or procedural changes.
● Respect client privacy.
● Maintain accurate records of assistance provided.
● Give 24-hour cancellation notice when unable to volunteer at your site.

Qualifications:
● Ability to work as a volunteer one shift per week (4 hours), totaling at least 30 hours from late January to April 17th, 2018.
● Excellent verbal and written communication skills.
● Good interpersonal skills and comfort with a wide range of people.
● Ability to take initiative and work with minimal supervision.
● Commitment to strengthening families by increasing self-sufficiency.
● Strong computer literacy with experience using multiple applications (including Word, Excel, and Google Apps).
● Strong time management skills with the ability to quickly assess priorities and make adjustments as needed.
● Basic tax law knowledge.
● Bilingual in English and Cantonese, Mandarin or Spanish a plus!

BENEFITS
Training Provided

HOW TO APPLY
https://docs.google.com/forms/d/e/1FAIpQLSd6ZVQeT2DcjKC3ywDaDDU0K9ttad7MvJCmmln_gxFtK6OuIw/viewform

If you are interested in applying, please fill out the google form above or contact Amreen Akhtar at volunteer@ebaldc.org

• Location: East Bay, Oakland

• Post ID: 85252947 eastbay
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