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Posted: Wednesday, February 21, 2018 12:10 AM


About the Job

Bilingual Collections Representative

Are you a self-starter, love customer service and looking to grow with a well-established company? If so, this is San Ramon Call-Center is looking for you!!

- Respond to inquiries via phone or correspondence from customers or dealers in a call center environment
- Provides quality service, prompt response and follow up to each customer inquiry or dispute
- Make outbound collection calls on customers in assigned Collection Queues
- Arrange for customers to pay by phone with credit card or check; initiate set up of account on
Electronic Funds Transfer
- accurately document all interactions with customers in customer databases
- Work within a team environment to provide continuous follow up with customers and dealers
- Utilize good time management skills to balance call volume and related follow ups
- Meet or exceed monthly collection goals and department expectations

Working hours: M-F 8-5

- 3-5 years of strong CONSUMER Collections experience - Must be current in last 5 years
- Spanish Bilingual
- Goal Oriented - (Familiar with meeting collection goals for collection queues)
- Working knowledge of the Fair Debt Collection Practices Act including state and federal laws concerning collection activities
- Call Center experience
- Decision making and problem solving ability
- Excellent verbal and written communication skills
- Ability to Multi task
- Experience in working in a fast paced environment
- Knowledge of working personal collection queues PREFERRED
- Strong computer skills (Microsoft Word, Excel and Outlook)
- Typing skills (40wpm)
- Professionalism
- Ability to work in a team environment
- Strong organizational skills
- High School Diploma

--Temporary to Hire position
--M-F 8-5
--Full time 40 hrs/week
--$16.00 + commission
--All candidates are eligible for benefits including but not limited to: Medical, Dental, Vision, and 401K.

Take your experience to the next level and apply today. Please email your resume to or call (925)866-6103

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

• Location: East Bay, San Ramon, CA

• Post ID: 93039732 eastbay is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018