Home > Oakland/East Bay jobs > Oakland/East Bay management/professional

Posted: Wednesday, March 7, 2018 11:11 PM

To provide Tier II escalated Payroll Customer Service review & analysis for our employee population. This position requires extensive knowledge of current Payroll/HR policies and procedures as well as a thorough understanding of Benefit programs, LOA's, Garnishment and Pay Card processing. Must thoroughly understand store, Benefits, DC & Corporate payroll/benefit system interfaces.
  • Manager the ACD phone system and Payroll Customer Service emails. Provide Tier II customer service support and guidance to internal business partners & Store Associates. Manage escalated issues through to a successful conclusion. Provide feedback on HR Administration/Payroll/Benefits procedural & policy questions. Escalate to management as appropriate.
  • Special projects as required.
  • Open and distribute mail


Two to three years of experience in a call center/customer service environment
Outstanding written and verbal communication skills
Strong organizational & time management skills
Ability to handle multiple projects in a fast paced environment
Payroll, HR and Benefits knowledge required
  • Customer Service skills
  • Dependability
  • Credibility and Trust
  • Attention to detail
  • Communication skills


None required
This position description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Associated topics: call, client, customer order, customer service, customer service representative, guest, help desk, phone call, service representative, trouble resolution


• Location: Dublin, East Bay

• Post ID: 98510617 eastbay is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018