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Posted: Friday, March 2, 2018 10:47 PM

Description: The Human Resources Shared Services Organization (HRSSO) Transaction Services Center provides centralized support for Kaiser Foundation Healthplan and Medical Group employees and retirees. Management will have a key role in managing the Center's transition from a regional transaction service center to a national shared services structure. Management will manage a team of employees responsible for providing customer service, processing HR-related transactions and administering pension plans. Management will have financial accountability and will be responsible for maintaining and ultimately exceeding customer, operation performance and employee satisfaction levels which includes; satisfying customer service level agreements, implementing continuous improvement initiatives, coaching and developing employees, and supporting training and communication initiatives.

Essential Functions:
  • Resource Management: Manages the efforts of direct reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners. Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives. Responsible for performance management, compensation decisions, and providing on-going, regular performance feedback.
  • Change Management&Innovation: Develops and encourages new ideas and approaches. Establishes procedures and practices which promote the use of available enabling technologies (software, paperless processing, computerized record keeping, etc.). Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness. Develops strategies using new technology to enhance decision making. Understands the impact of technological changes on the organization.
  • Strategic Thinking: Formulates effective strategies consistent with the business and competitive strategy of the organization and/or functional area. Examines policy issues and strategic planning with a mid-term as well as short term perspective. Determines objectives and sets priorities for direct staff; anticipates potential threats or opportunities and vets them within the HR team and with the client as appropriate.
  • HR Transaction Processing: Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements. Manages issues related to regulatory requirements or financial impacts resulting from processing or scheduling of work. Collaborates with Quality Assurance staff to monitor, coach and assess customer service and/or transaction processing skills.

  • Minimum five (5) years of management experience with direct supervision of a minimum ten (10) non-exempt employees.
  • Minimum five (5) years of experience in human resources, payroll, call center operations or equivalent experience.
  • Bachelor's degree with emphasis in human resources, business, policy and planning, health administration or related field, OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • N/A

    Additional Requirements:
  • Experience in capacity planning and financial budget management.
  • Experience in Human Resources Information Systems (HRIS), PeopleSoft.
  • Demonstrated team management and employee development skills.
  • In depth content knowledge in human resource areas such as employee benefits, payroll, compensation, workers compensation, collective bargaining agreements, or related field.
  • In depth knowledge of Human Resources, Payroll, and Benefits transaction processing.
  • Demonstrated analytical and problem solving skills.
  • Demonstrated proficiency in Microsoft Word, Excel and PowerPoint.
  • Health care industry experience.
  • Ability to effectively interact, negotiates, and influences staff in various levels of the organization.
  • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:
  • Minimum eight (8) years of management experience with direct supervision of a minimum ten (10) non-exempt employees.
  • Minimum five (5) years of experience in human resources, payroll, call center operations or equivalent experience.
  • Experience in Salesforce strongly preferred.
    Primary Location: California,Alameda,Human Resource Service Center 1451 Harbor Bay Pkwy
    Scheduled Weekly Hours: 40
    Shift: Variable
    Workdays: Variable
    Working Hours Start: Variable
    Working Hours End: Variable
    Job Schedule: Full-time
    Job Type: Standard
    Employee Status: Regular
    Employee Group/Union Affiliation: Salaried, Non-Union, Exempt
    Job Level: Manager with Direct Reports
    Job Category: Human Resources / HRIS
    Department: National HR Service Center
    Travel: No
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
    Click here for additional requirements >

    Associated topics: chief human resource officer, director, guide, guidance, head, lead, leader, leadership, senior director, vice president


  • • Location: East Bay

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