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Posted: Sunday, September 3, 2017 9:07 AM

Walnut Creek Subaru Warranty Clerk Warranty Clerk Lithia Auto Stores embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. Start your career with one of the largest and most successful retail automotive teams in the nation. Responsibilities:The Warranty Administrator prepares, submits and tracks warranty repair orders and claims according to Lithia and manufacturer policies. They are responsible for the accuracy and timeliness of these items to ensure the service department receives proper credit and monies due. Repair OrdersPrepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.Book the appropriate technicians for the hours earned on the operations performed. Up:flag and back:flag as appropriate, informing the technician and department management of adjustments as they occur.Check each repair order against the vehiclesA? service history to avoid processing duplicate claims or submitting claims for shop comebacks.Warranty ClaimsProcess all warranty claims in a timely manner, as the repair orders are closed.Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.Maintain a record of all claims submitted, returned/rejected, or paid and their current status.Become familiar with and administer the manufacturers and after:market warranty company policies and procedures.Establish and maintain positive and productive relationships with the manufacturerA?s representatives and the representative of any approved aftermarket company with which the dealership conducts business.Other ResponsibilitiesReport any abuse or possible fraudulent manipulation of warranty claims or repairs to department management.Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff.Ensure that all deductibles are properly documented so they are collected from the customer at the time of delivery.Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer.Provide a daily report to the Service Manager regarding claims status. Point out any claims requiring special attention.Arrive and depart from work at the hours designated by the service management.Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.Back:up service cashier as needed.Answer phones promptly and in a friendly manner using the Lithia phone protocol.Maintain organized and clean work area QualificationsCommunication skills : communicate effectively with othersTime Management : ability to manage oneA?s own timeTyping : ability to type efficiently to enter accurate information into tracking systemMathematics : ability to solve basic math calculations.Basic computer skillsHigh school graduate or equivalent.18 years or olderPossess an acceptable driving record and a valid driverA?s license in your state of residence Why Lithia?We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work p


• Location: East Bay

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