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Posted: Sunday, March 4, 2018 10:36 PM

Job Description
FRONT OFFICE AGENT: The Front Office Agents primary responsibilities are to promote and ensure guest satisfaction and deliver prompt, courteous service. This position assists in maintaining all aspects of the Front Office areas and serves as a support to the Front Office Management team (Night Audit Staff including Bistro Attendants). Provide timely and professional check:in/check:out services in accordance with established scripting and standards. Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. Position will be required to work varied schedule that may include evenings, nights and weekends. The Front Desk Agent is accountable for maintaining established standards in his/her area. Routinely check in/check:out guests, answer phones, take reservations and assist staff with job functions. The Front of Agent will act as a Guest Service Attendant therefore, assist with carrying guest luggage as part of the personalization and rapport building with the guest. Perform other duties as assigned, which may include guest room tours, special guest requests, etc. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow:up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. The Front Office Agent will report directly to the Front Office Manager and Front Office Team Leader/Supervisor.
:Must have guest service experience minimum of 1 year, preferably in hotel industry.
:High School Diploma or equivalent.
:Professional demeanor and appearance.
:Must have strong conflict resolution skills and MUST possess strong leadership, communication and relationship skills. (Must have clear, concise verbal and written communication skills.)
:Must be guest service focused, and understand expectations of hospitality demands.
:The ability to deal with internal and external guests with a high level of professionalism, tact and diplomacy.
:Previous cash handling experience is a plus.
:Proficient in MS Word/Excel and Power point is a plus.
:Must work well with others, be motivated, and display a positive energetic persona.
:The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal and administrative skills, and be a mentor.
:Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, and professionalism.
:Ability to work effectively in a team environment and with different levels of management.
:Must be results orientated with ability to be flexible.
:Must have a flexible schedule, and required to work nights, weekends, and/or holidayspany Description
Cal football games. A vibrant multicultural scene. A hub for arts and American history. Wine country. Visitors are invited to discover Berkeley, from the university and beyond, at the Courtyard Richmond Berkeley. Easily accessible from San Francisco, the hotel offers an appealing mix of location and amenities, including a lively lobby scene with dining at The Bistro, four meeting and event venues, a heated pool, free Wi:Fi and a 24:hour fitness center. Accommodations feature a spacious layout with a mobile workstation, large picture window, flat:screen TV and a variety of bed configurations. Tailor the days itinerary with the help of the interactive GoBoard, which shows if the we


• Location: East Bay

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