Posted: Saturday, September 23, 2017 2:14 AM
Job Description OVERVIEW: The Field Service Technician will be primarily involved with the service, repair and preventative maintenance of Handicare products throughout the US This individual will occasionally be called upon to perform site surveys. In addition, this role will assist & train the dealers on the installation of products. Occasionally, based on available service and installation workload, the technician may perform other duties as assigned in other areas of the business such as warehouse distribution. ESSENTIAL DUTIES AND RESPONSIBILITIES: Perform service, repair and preventative maintenance of Handicare products. Products include, but are not limited to: ceiling track lifting systems, stair lifts, vertical platform lifts, ramps bathing systems, etc. Customer sites consist of hospitals, long term care facilities as well as private residences. Diagnose errors or technical problems over phone or during field visits and determine proper solutions. Produce timely and detailed service reports Install ceiling track lift systems, stairlifts and other products per Handicare standards as required Perform on site surveys at prospective installation sites for the purpose of gathering all required information to plan and complete a ceiling track lift, stairlift or other product installation as required. Interact directly with staff at Hospitals, Nursing Homes, private residences, Group Homes, etc. while performing the above functions Build positive relationships with customers Train the end users of the equipment on the operational aspects of the equipment sold and installed, including technical and repair training to facility maintenance staff. Adhere to established processes and policies Maintain the company service and installation vehicle in good operating condition and cleanliness. Maintain the van inventory in an orderly fashion, at proper levels and account for all items used in the performance of service and installation functions. Travel to out of state job sites as directed by supervisor. Additional responsibilities as requested or required by management. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. COMPETENCIES: Identifies and resolves problems in a timely manner Proven field service experience Ability to troubleshoot, test, repair and service technical equipment Ability to work flexible shifts and to adapt to changing working schedules as required Able to read and interpret written information Able to deal with frequent change, delays or unexpected events. Is consistently at work and on time. Follows instructions, responds to management direction Takes responsibility for own actions Commits to long hours of work when necessary to reach goals Works quickly Observes safety and security procedures Determines appropriate action beyond guidelines Reports potentially unsafe conditions Uses equipment and materials properly LANGUAGE SKILLS: Ability to read and comprehend instruction, correspondence and memos. Ability to write correspondence. Ability to effectively present information in one on one and small group situation to customers, clients and other employees of the organization. EDUCATION, EXPERIENCE & TRAINING: High School Diploma or general education degree (GED); and 3 to 5 years of related experience and or training; preferably in building construction, mechanical, electrical and plumbing methods. CERTIFICATES, LICENSES OR REGISTRATIONS: OSHA 10 Hour Certification required; OSHA 30 Hour Certification preferred. COMPUTER SKILLS: Proficiency in Windows applications, Microsoft Word, Excel, PowerPoint and Outlook is required. Proficiency in ERP software, preferably in Microsoft Dynamics (AX12). PHYSICAL DEMANDS: The employee may frequently stand, walk, climb, stoop, kneel or crouch during shift. Employee will be required to regularly use hands to finger, handle, feel and reach with hands and arms. Employee must be able to regularly lift, push, pull and or move up to 50 lbs. TRAVEL: This position may travel up to 25% of the time.
• Location: East Bay
• Post ID: 82909412 eastbay